Privacy Policy

Effective 2 September 2026 · Applies to the Synify website and application

Synify ("Synify", "we", "us") is based in Singapore and provides a shared project record for renovation jobs, used by independent interior designers (IDs), contractors, and their clients. This policy explains what personal data we collect, why, how it's protected, and your rights — in line with Singapore's Personal Data Protection Act (PDPA).

1. What we collect

When you create a Synify account, we collect:

• Your full name and email address, required to create an account.
• Company name, optional, if you sign up as an ID or contractor.

We do not collect your phone number, and we don't ask for it anywhere in the app.

Once you're using Synify, a project may contain further personal data that you or other project members choose to add — site photos, project notes, chat messages, documents, contract and payment milestone figures, and approval records. This data belongs to the project and is visible only to the people invited to it.

2. Payment data

If you subscribe to a paid plan, payment is handled entirely by Stripe, our payment processor. Your card details are entered directly into Stripe's own checkout page — Synify's servers never receive or store your card number. We retain only limited billing metadata, such as your subscription tier and status, needed to run your account.

3. Why we collect it

• To create and operate your account and your projects.
• To let a homeowner and their appointed ID or contractor share one project record instead of scattered messages and files.
• To process subscription payments for paid plans.
• To send account-related communications — project invites, and notifications you've opted into.

4. Who we share it with

We use a small number of service providers ("sub-processors") to run Synify:

• Our cloud infrastructure provider — hosts our database, file storage, and authentication systems.
• Stripe — our payment processor for subscription billing.

We do not sell your personal data, and we do not share it with any other party without your consent, except where required by law.

5. Where your data is hosted

Your account and project data is hosted on cloud infrastructure running in AWS's Singapore region (ap-southeast-1).

6. How we protect it

Every project is scoped at the database level, so only the people explicitly invited to a project — the homeowner and their appointed ID or contractor — can open it. This is enforced by the database's own access rules, not just by the app's interface, so it holds even if a request bypasses the normal app screens.

7. How long we keep it

We retain your account and project data for as long as your account is active. If you close your account, contact us and we will delete your personal data within a reasonable period, except where we're required to retain certain records for legal, accounting, or dispute-resolution purposes.

8. Your rights under PDPA

You can ask us to:

• Access the personal data we hold about you.
• Correct data that's inaccurate or out of date.
• Withdraw consent for us to collect, use, or disclose your data — which may limit or end your ability to use Synify, since some data is required for the service to function.

To exercise any of these, contact us using the details below.

9. Changes to this policy

As Synify grows, we may update this policy. Any changes will be posted on this page with a new effective date.